Tool

The six tests, with a score

Six concrete things to write to a WhatsApp, yours or that of a vendor selling you something. Check what happened in each and the score says what is really on the other side. It takes five minutes and needs nobody to show you anything.

Try it on your WhatsApp or a vendor's and check what happened.

I changed the subject midway and it handled both things well (+1)I asked for two things in a single message and it resolved both (+1)I asked an off-list question and it handled it sensibly (+1)I asked about the real status of something (order, payment, appointment) and it answered with data (+1)I asked for a person and it handed off with a summary (+1)I corrected it and it adjusted its answer (+1)

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Rule-based chatbot

It works if the universe of inquiries is small and stable. For varied inquiries or ones that need customer data, it will fall short.

This object is the interactive half of an article: WhatsApp chatbot or AI agent: six tests to tell which one you have

The six tests, with a score

Rule-based chatbot

The playbook already exists. We multiply it.