One step outside policy isn't a risk compliance can afford.
KYC steps, dispute intake, credential recovery — regulated tickets can't afford improvisation. StudioChat clones how the best analyst already follows policy to the letter, keeps a full audit trail on every conversation, and escalates the moment something falls outside the defined rules.
One assistant, the same rules every time.
Regulated tickets don't get to be improvised — and a human reviewer shouldn't have to re-read the whole conversation to know what happened.
KYC verification support
Guides the user through identity verification steps and flags missing documentation — never approves on its own.
Dispute & chargeback intake
Captures every required field before a human reviews it — no back-and-forth to get the basics.
Full audit trail
Every conversation, action, and decision is logged and retrievable end to end.
Fraud & risk flagging
Flags suspicious patterns and escalates immediately — it never attempts to resolve those alone.
Credential recovery
Password and 2FA reset flows that follow your verification policy exactly, every time.
Regulatory FAQ
Answers terms, fees, and rights disclosures consistently — the approved wording, not improvisation.
Data & account requests
Handles data access or deletion requests according to your policy and logs the outcome.
Strict escalation rules
Anything outside the bounds you define goes straight to a human — no exceptions, no freelancing.
Not a black box making judgment calls. Your best analyst, cloned with guardrails.
Generic AI support tools optimize for resolving everything themselves. In a regulated context that's a liability, not a feature — we optimize for following your policy exactly and leaving a clean trail behind.
Trained on your real policy, not a generic model.
We capture how your best analyst actually applies policy — including when they escalate — not a generic compliance script.
Defined boundaries, not improvisation.
The agent operates only within the rules you set, and hands off the moment a case falls outside them.
Every conversation, reviewable end to end.
Full history, data pulled, and actions taken are logged for every case — nothing to reconstruct after the fact.
Security at every layer, from the model to the client's data.
LLM security, agent security, client control, and infrastructure aren't the same layer — each protects something different, and the agent leaves a trail of everything it does along the way.
A protective layer around the model.
A language model can make the wrong call — delete something it shouldn't, invent data that doesn't exist (like a bank account number), or let spend spiral out of control. Guardrails validate what the agent is about to answer before it answers, automatically or manually, covering hallucinations and prompt injection.
The same guardrail running in production, available to test.
We can host the guardrail we use today so your security team can test it directly, instead of taking our word for it.
The model never sees another user's data.
The logic that decides what information to bring into each conversation lives in code, not in the model — it's not a guardrail, it's the default architecture. A deterministic agent can't cross data between users or reach beyond what belongs to that conversation.
The client decides what information reaches StudioChat.
Every integration goes through a middleware layer the client configures — StudioChat can't see the data the client chooses not to share. Control stays on the client's side, by design.
The standards you'd expect from a cloud platform.
Encryption in transit and at rest, retention configurable by the client, two-factor authentication for every user, and full traceability of every change made to an assistant — versioned, with a record of who did it.
The agent explains what it does, why, and where each fact comes from.
The most common fear is that the agent does something and no one finds out. That's why every answer comes with its reasoning and its citations — no black box acting without leaving a trace.
"Billy is a support assistant that handles every incoming ticket via email, providing account opening info, KYB status, and billing status."
Questions compliance and risk teams actually ask.
Does StudioChat guarantee regulatory compliance?
No tool can guarantee compliance on its own — that call belongs to your legal and compliance team. What StudioChat provides is strict guardrails (defined escalation rules, no freelancing outside policy) and a full audit trail on every conversation, so your team can review and sign off on what happened.
What happens when a case falls outside the rules?
It escalates immediately to a human with full context — the agent never attempts to resolve a case outside its defined scope.
Can it handle KYC or KYB verification on its own?
It guides the user through the verification steps and flags what's missing — final approval decisions stay with your team, per your policy.
How is it priced?
Outcome-based: you pay per resolved task, not per seat, not for setup.
Do you have a reference customer in a regulated space?
Yes — Rebill (B2B payments) runs account-opening status, KYB progress and billing through a StudioChat assistant integrated into their existing helpdesk.