Tool

A provider's score

Ten questions to put to a vendor before signing. The rule of the object is what matters: check only what they confirmed in writing. What was said in a demo does not count, because that is exactly what nobody remembers the same way afterwards.

Check what the provider confirmed IN WRITING.

They gave me a case with the process and the resolution calculation (+2)I can test it with my own cases before signing (+2)It reads and changes data in my systems (+2)Missing integrations are included or have a written price (+1)It uses the official WhatsApp connection and the account is in my name (+2)I can see every conversation and the reason for each answer (+1)I know where my data is stored and what I take if I leave (+1)They defined in writing what counts as a resolved conversation (+2)They told me which Meta charges are billed separately and who receives them (+1)

0 of 14

Answers missing

You don't have what you need to compare yet. Ask the provider for the answers in writing.

This object is the interactive half of an article: How to choose an AI agent for customer service in Argentina: ten questions

A provider's score

Answers missing

The playbook already exists. We multiply it.