Tool
Is your chatbot ready to launch?
What is worth having sorted before the chatbot talks to a real customer: what it answers, what it does not, who it hands off to and who looks at it afterwards. Check what is done and the score says whether to launch or close a couple of things first.
Check what you already have sorted out.
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Not yet
It's worth sorting out the frequent questions and the handoff to a person first. That alone already avoids the most common mistakes.
This object is the interactive half of an article: How to build a WhatsApp chatbot step by step, and when to move to an agent