Question 1

What is StudioChat?

Accepted Answer

StudioChat builds AI customer-experience agents that clone how a company's best human teammate already works — their tone, playbook, and judgement — and run that agent 24/7 across mobile SDK, in-app chat, WhatsApp, email, and voice.

Question 2

How is StudioChat different from a generic chatbot or LLM wrapper?

Accepted Answer

Most AI tools sell a generic chatbot. StudioChat captures how your top performer already speaks and decides — using your transcripts, knowledge bases, and playbooks — and ships an agent that takes real actions through your APIs, not just answers questions.

Question 3

Which channels does the agent run on?

Accepted Answer

Mobile SDK (native chat inside your app), in-app chat (web widget), messaging apps (WhatsApp Business), email, and voice. The same agent maintains a single voice and knowledge base across every channel.

Question 4

Does StudioChat replace Intercom, Zendesk, or Pylon?

Accepted Answer

No. StudioChat plugs into the helpdesk you already run as a non-human agent. We are not an omnichannel platform — we live inside the omnichannel you have chosen.

Question 5

How does handoff to a human work?

Accepted Answer

Handoff is triggered by an explicit customer request, negative sentiment, an out-of-scope skill, or a VIP / critical account flag. The full conversation history, fetched data, and attempted actions are passed to the human so they pick up exactly where the agent stopped.

Question 6

How is StudioChat priced?

Accepted Answer

Outcome-based: customers pay per resolved conversation, not per seat. Pricing is aligned with your business KPIs — conversion, retention, autonomous resolution — instead of headcount.

Question 7

What metrics does StudioChat surface?

Accepted Answer

Out-of-the-box conversational metrics (sentiment, automation quality, recontact risk, CSAT/DSAT, autonomous resolution) plus custom product KPIs you connect — sales conversion, churn, retention, NPS, activation — attached to every conversation.

Question 8

How do I get started?

Accepted Answer

Book a meeting with the founders at https://cal.com/studiochat or email hey@studiochat.io.

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