---
title: "When does the 24-hour window close? | StudioChat"
description: "Enter the customer's last message and your service hours, and see whether the reply still lands free or already needs a paid template."
url: https://studiochat.io/when-the-window-closes
locale: en
translations: { es: https://studiochat.io/cuando-se-cierra-la-ventana.md, pt: https://studiochat.io/quando-a-janela-fecha.md }
site: https://studiochat.io
---

Tool

# When does the window close?

Enter when the customer last wrote and what your service hours are, and the clock says whether your reply still lands inside the window or already needs a template. The case that matters is Friday afternoon, where the window closes with everybody away for the weekend.

Enter the customer's last message and your service hours.

Customer's last messageOpening hours: from (hour)Until (hour)

I also work Saturday and Sunday

**The window closes on Saturday at 16:00.**

It falls outside your opening hours. If the customer replies near the close, nobody on the team will see it in time.

Staffed hours inside the window: 1\. If the follow-up goes out after the window closes, you need a template approved by Meta, and it has a cost.

This object is the interactive half of an article: [WhatsApp templates and the 24-hour window: which message you can send and what it costs](/blog/ventana-de-24-horas-whatsapp-plantillas)

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