---
title: "Taking WhatsApp orders with an AI agent | StudioChat"
description: "Put in your own numbers and compare what taking one WhatsApp order across five systems costs today against the same order resolved by an agent."
url: https://studiochat.io/orders-with-an-agent
locale: en
translations: { es: https://studiochat.io/pedidos-con-un-agente.md, pt: https://studiochat.io/pedidos-com-um-agente.md }
site: https://studiochat.io
---

Tool

# One order by message, end to end

How many orders come in a month, how many minutes each one takes to get confirmed, what an hour of the person entering them costs, what share goes wrong and what that error costs. Below, the same order with an agent: where it goes, what it does at each step and what stays with a person.

One order by message, end to end

* the agent does it
* a person does it
* always a person

the steps of the order

* the agent does itRead the order and understand it WhatsApp 
Reads the message with its abbreviations, missing units and the usual inside it, and turns it into product lines and quantities.
* the agent does itIdentify the account Customers 
Resolves which account the number writing belongs to, which is not always the contact stored in the system.
* the agent does itResolve the price for that account Pricing 
Finds the applicable list, applies volume discounts across the whole order and uses the rate in force, not last year's.
* the agent does itCheck stock and date Stock 
Queries real availability and answers when it can ship, instead of promising and telling them later.
* the agent does itCheck available credit ERP 
Looks at the balance and the account's status before confirming, which is the control that gets skipped today when things are busy.
* the agent does itWrite the order into the system ERP 
Enters the order through the same path as every other order, with the same validations, and returns the confirmation to the chat.
* always a personAuthorize a price exception Pricing 
When the price the rule produces is not the one worth offering, a person decides. The agent arrives with everything else resolved.

Orders per month arriving by message: 300

Minutes one order takes today, end to end: 14.0

Hourly cost of whoever enters them: USD 12

Share that goes out with an error: 4%

What a badly entered order costs: USD 40

Today that is 70 hours a month and 12 orders going out with an error. Between the time and the corrections, USD 1,320 a month.

With the agent holding 6 of the 6 steps, 4 hours and USD 66 are left.

The difference is USD 1,254 a month, USD 15,048 a year.

And 36% of that difference is not time: it is the credit notes, the wrongly loaded trucks and the sales to overdue accounts that stop happening.

Of what a person still does, the heaviest step is: Authorize a price exception.

You set all five numbers. How the minutes split across steps is ours, taken from how it gets done by hand. The modelling assumption: an error born of copying a figure from one screen to another falls in the same proportion as that copying stops being manual.

This object is the interactive half of an article: [A WhatsApp order touches five systems before it can be confirmed](/blog/tomar-pedidos-por-whatsapp)

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