Hundreds of WhatsApp messages every month. Most of them, noise, until something separated them from the rest.
How Mudafy turned a flood of WhatsApp inquiries into a stream of qualified leads, and gave its agents back the hours they spent chasing contacts who were never going to buy.
Hundreds of inquiries, lots of noise in the leads
Mudafy receives hundreds of WhatsApp inquiries every month about its property catalog. The problem wasn't a lack of demand: it was the noise: tons of unqualified leads come in, and agents spent hours filtering them by hand.
Wasted human time
Agents manually qualified every inquiry, losing hours on warm and cold leads that would never convert.
No consistent filter
Qualification depended on the person and the moment. Good leads went cold waiting, and bad ones consumed the same attention.
Out-of-hours responses
Inquiries came in at all hours. Without someone available 24/7, prospects with real intent were lost before the first contact.
The AI assistant that qualifies before the team picks up the phone
StudioChat built an AI assistant that follows Mudafy's sales strategy in every WhatsApp conversation: it gets to know the prospect, presents the projects, and decides whether there's a real fit before involving a human.
Mudafy sales strategy
The assistant follows Mudafy's commercial playbook step by step: it probes, presents projects, and detects fit, always in the brand's voice.
Gets to know the prospect
Asks the right questions to understand each lead's need, budget, area, and buying timeline.
Presents the projects
Talks through the catalog and the relevant projects based on what each person is looking for, without rigid scripts.
Classifies by temperature
Separates hot, warm, and cold leads so commercial energy goes only where there's real intent.
Logs into the CRM
When there's a fit, she logs the qualified lead into Mudafy's internal CRM with full conversation context.
Hands off to the agent
Passes the hot lead to a human agent ready to close, without losing any of the journey.
The Cantera case: when good qualification isn't enough
Mudafy manages sales for the Cantera development (a single project, qualified buyers), a case that exposed a tension binary qualification couldn't solve.
Two clients at once
Mudafy earns commission per sale, but also needs to keep the developer happy with activity and visits: sending only the most qualified leads isn't enough.
The filter nobody had seen
Many leads were self-disqualifying because Cantera has no parking. The weekly report caught it, and the client removed that filter from qualification.
From binary qualification to a 1-5 score
Instead of accepting or rejecting a lead, a tiered score allows for differentiated outreach based on how close someone is to buying.
A separate Google Sheet captures lower-priority leads that don't fit Mudafy's CRM: about 20 extra leads a week that used to get lost.
Beyond qualifying: understanding and re-engaging
The assistant doesn't just filter: it interprets, follows up, and recovers leads that were already written off.
Voice note transcription
Interprets WhatsApp voice notes to qualify a lead without asking them to type.
Re-engaging quiet leads
Reaches back out to leads who stopped responding, with proven reactivation success.
Extended coverage
A separate Google Sheet captures the leads that don't fit Mudafy's CRM.
"An outbound assistant that reaches out to and qualifies real-estate leads at scale, booking the right conversations for the sales team."
Want the sales team selling instead of filtering?
Let's talk about how StudioChat can qualify your leads 24/7 and hand off only the ones that matter.
Talk to us now