Every sales channel, with its own answer to the same question. Today they all answer the same way, from one assistant.
How Avera connected Mercado Libre, Amazon, and its own store into one assistant that resolves invoicing, warranties, and tracking end to end.
"A post-sale assistant that resolves the entire journey after purchase — invoicing, order tracking, shipping, and returns — end to end."
Three channels, no shared context
Avera sells on Mercado Libre, Amazon, and its own store — but each channel arrived separately, with no single view of the customer or their order.
Three separate inboxes
Mercado Libre, Amazon, and store inquiries, each in its own channel, with no shared context.
Manual, repetitive invoicing
Every invoice request needed exact data — a typo meant starting over with a human.
Warranty claims with no history
Every warranty inquiry started from zero, asking the customer for proof of purchase again.
One assistant connecting intake, invoicing, and delivery
StudioChat integrated Avera with Zendesk and connected all three sales channels to one assistant, trained to resolve post-sale end to end.
Mercado Libre and Amazon, one inbox
Questions and orders from both marketplaces reach the same assistant, with the same context.
Invoicing without manual retries
The assistant tries the data variants needed before issuing the invoice — the customer never sees the error.
Warranty claims with full history
Checks coverage and status without asking the customer to re-attach proof of purchase.
Multi-shipment tracking
Tracks every package when an order ships in more than one shipment.
Integrated with Zendesk
Plugs in as another agent inside Zendesk, not a platform that replaces it.
WhatsApp and chat, same judgment
The same assistant answers on whichever channel the customer is already using.
From inquiry to resolution, without friction
The inquiry arrives from any channel
Mercado Libre, Amazon, or the store's own WhatsApp — all in the same Zendesk inbox.
The assistant identifies what the customer needs
An invoice, warranty status, or where their order is.
Resolves invoicing by trying variants
Before escalating, it tries the data needed to issue the invoice correctly.
Confirms delivery, even multi-shipment
Tracks every part of an order split across more than one shipment.
Integrations & capabilities
The integration is already in production
These are the numbers behind the story — not the headline.
Frictionless invoicing
The assistant resolves data variants before escalating — the customer never retries by hand.
Warranty inquiries
Checks coverage and status with the data already on file.
Order tracking
Includes multi-shipment orders and WhatsApp support.
End-to-end workflows
From the initial inquiry to final resolution, without a human.
"A post-sale assistant that resolves the entire journey after purchase — invoicing, order tracking, shipping, and returns — end to end."
Ready to connect your platforms into one assistant?
Let's talk about how StudioChat can unify marketplaces, invoicing, and tracking into one conversation.
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