---
title: "Appointment confirmation with an AI agent | StudioChat"
description: "Put in your own numbers and compare what confirming and refilling one slot that opens up costs today against the same slot resolved by an agent."
url: https://studiochat.io/appointments-with-an-agent
locale: en
translations: { es: https://studiochat.io/turnos-con-un-agente.md, pt: https://studiochat.io/agendamentos-com-um-agente.md }
site: https://studiochat.io
---

Tool

# One slot that opens up, end to end

How many appointments a month, how many minutes confirming each one takes, what an hour of the person calling costs, what share ends up empty and what that empty hour is worth. Below, the same slot with an agent: where it goes, what it does at each step and what stays with a person.

One slot that opens up, end to end

* the agent does it
* a person does it
* always a person

the steps of the appointment

* the agent does itSend the confirmation early enough WhatsApp 
Goes out with the lead time needed to refill the slot, not the one that came as the reminder's default.
* the agent does itRead the reply and understand it WhatsApp 
Understands I can't on Thursday but I can on Friday, which is much better data than a cancellation, because it does not free a slot: it moves one.
* the agent does itFree the slot on the calendar Calendar 
Frees it immediately, not when somebody gets to the system in the afternoon.
* the agent does itOffer it to the waiting list Waiting list 
Writes to the list in order, with a short response deadline, and moves to the next when nobody answers. This is the step that by hand never happens.
* the agent does itRebook whoever asked for another day Calendar 
Offers the calendar's real gaps and confirms the new appointment without anybody reading a grid.
* the agent does itRecord the appointment for billing Billing 
Logs what was done and for whom, which is where money gets lost when the day was busy.
* always a personDecide whether to charge the no show Billing 
Charging or waiving a missed appointment is a commercial decision about a relationship. A person makes it.

Appointments per month: 300

Minutes of admin per appointment today: 14.0

Hourly cost of whoever runs the calendar: USD 12

Share of appointments left empty: 4%

Value of one empty slot: USD 40

Today that is 70 hours a month of admin and 12 appointments left empty. Between the time and the lost slots, USD 1,320 a month.

With the agent holding 6 of the 6 steps, 4 hours and USD 66 are left.

The difference is USD 1,254 a month, USD 15,048 a year.

And 36% of that difference is not time: it is the slots that get filled again because somebody offered them five minutes later.

Of what a person still does, the heaviest step is: Decide whether to charge the no show.

You set all five numbers. How the minutes split across steps is ours, taken from how it gets done by hand. The modelling assumption: the slot left empty falls in the same proportion as the confirming and the refilling stop depending on somebody having time.

This object is the interactive half of an article: [The slot that opens at nine and stays empty because nobody had time to offer it](/blog/turnos-que-nadie-confirma)

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